Refund policy

Aquavis Refunds & Returns Policy

This Aquavis Refunds and Returns Policy ("Policy") applies to factory-direct purchases of Aquavis products made by consumers from Aquavis, Inc. ("Aquavis"). By purchasing any product from Aquavis, you agree to this Policy.

Aquavis reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Policy at any time. It is your responsibility to check this Policy periodically for changes.

The Aquavis 90-Day Guarantee

At Aquavis, our primary goal is to deliver top-notch water filtration products, ensuring every household enjoys healthy, great-tasting water. We are so confident in the quality of your Aquavis filter that we provide a 90-day, no-questions-asked trial period.

Within the 90-day trial period, starting from the day you place your order, feel free to call or go online to request a Return Authorization Code (RAC). This code guarantees you a full refund of the purchase price for the product(s) you ordered, no questions asked. Simply write this code on the outside of the package and send it back to us. We'll promptly refund the entire purchase price of the returned product. Please note that you are responsible for return shipping costs. The RAC must be prominently displayed on the box exterior. Your return must reach Aquavis within 21 days of the RAC number being generated. Unauthorized returns will not be accepted.

This offer is applicable only to products purchased directly from Aquavis.

What is not covered: Labor costs for installing or replacing the system or filters.

Return Policy

You have 90 calendar days from the day your order is placed to return a product.

All returns shipped to Aquavis require prior authorization from Aquavis, and a clearly-labeled Return Authorization Code ("RAC") must be placed on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked.

Ensure that the product you are returning is repackaged with all cords, tubing, adapters, and documentation that were included when you received it.

You are responsible for the return shipping costs for all products.

You are responsible for the cost of insuring the product during return shipping.

This offer is only applicable to products purchased directly from Aquavis.

How to Return an Aquavis Product

Contact Aquavis and request a Return Authorization Code by emailing support@goaquavis.com.

Repackage the product with everything included in the package when you received the product.

Clearly label the Return Authorization Code on the outside of the package. Aquavis will not accept unauthorized returns.

Your return must be received by Aquavis within 21 calendar days of the RAC number being generated.

Ship your product to Aquavis. For all products, you may use the carrier of your choice. Ship the product to the following address:

AQUAVIS

ATTN: RETURNS DEPARTMENT

1881 W TRAVERSE PARKWAY

STE E #247

LEHI, UT 84043

Refunds

For authorized returns, Aquavis will initiate a full refund (purchase price excluding shipping) upon receiving the product at Aquavis.

Your Return Authorization Code will be identified and marked as received.

The package will be inspected to confirm that it contains everything included with the product.

Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.