Shipping policy

Shipping Policy

Aquavis may cover shipping costs for select order types. Expedited shipping is available in many cases at an additional fee to the customer. Some special delivery services (e.g., Saturday delivery, signature required) may not be available.

Undeliverable and Refused Packages

Packages returned to Aquavis due to incorrect or undeliverable addresses, as defined by our carrier partners, are eligible for a full refund less the cost of inbound shipping back to the sender. If you are notified that your shipment is not deliverable or has been returned to Aquavis, please contact our Customer Service department for assistance by emailing support@goaquavis.com.

Shipments refused at the time of delivery will be returned to Aquavis. A 25% restocking fee may apply, and any refund will be reduced by the amount of inbound shipping back to Aquavis.